Question 1

How fast is the activation?

Accepted Answer

After your payment is confirmed, we send your credentials within 5–15 minutes (usually instant). You'll receive an email with the M3U/Xtream login and a quick setup guide for your device.

Question 2

Do you offer a free trial?

Accepted Answer

Yes — we offer a 24-hour test line with full access so you can try the service before subscribing. Request it from the trial form on our homepage or contact us on WhatsApp.

Question 3

What do I receive after purchase?

Accepted Answer

You receive an Xtream Codes login (username, password, server URL) and an M3U link, plus a step-by-step setup guide for your specific device.

Question 4

Do I need any extra equipment?

Accepted Answer

No. If you already own a Smart TV, Firestick, Android box, phone or computer with internet, you're ready. No dish, no cable box, no installation technician.

Question 5

Can I change my plan later?

Accepted Answer

Yes. You can upgrade the number of devices or extend the duration at any time — contact us and we'll adjust your line without losing your settings.

Question 6

What devices are supported?

Accepted Answer

Smart TVs (Samsung, LG), Android boxes, Firestick, iOS & Android phones and tablets, MAG boxes, Enigma2, Windows/macOS, VLC, and any IPTV app such as IPTV Smarters, TiviMate or Smart STB.

Question 7

Which app do you recommend?

Accepted Answer

TiviMate for Firestick and Android TV (best guide and playlist manager), IPTV Smarters Pro for phones and Smart TVs, and Smart STB or IBO Player for Samsung/LG Tizen and webOS.

Question 8

How many devices can watch at the same time?

Accepted Answer

That depends on your plan. Each connection equals one simultaneous stream — a 2-device plan lets two people watch different channels at once.

Question 9

Can I watch on my phone and TV together?

Accepted Answer

Yes, as long as your plan includes 2 or more connections. The same credentials work on every device.

Question 10

Is there a step-by-step installation guide?

Accepted Answer

Yes — our Installation page covers Firestick, Android TV, Samsung, LG, iPhone, MAG and PC with screenshots and exact steps.

Question 11

Can I use IPTV on my iPhone or iPad?

Accepted Answer

Yes. Install GSE Smart IPTV or IPTV Smarters Pro from the App Store, enter your Xtream Codes login, and stream live TV and VOD anywhere.

Question 12

What internet speed do I need?

Accepted Answer

Minimum 10 Mbps for HD, and 25 Mbps recommended for 4K UHD streaming. A wired Ethernet connection delivers the smoothest experience.

Question 13

Do you have 4K channels?

Accepted Answer

Yes. We carry a dedicated 4K/UHD section for sports, movies and documentaries, alongside FHD and HD channels for lower-bandwidth connections.

Question 14

Do you include sports and PPV events?

Accepted Answer

Yes — Premier League, La Liga, Champions League, NFL, NBA, MLB, NHL, UFC, boxing and F1, plus dedicated event channels that open on match day.

Question 15

Is there a TV guide (EPG) and catch-up?

Accepted Answer

Yes. Full EPG is included on supported channels, along with VOD movies and full series seasons updated regularly.

Question 16

Will I get buffering issues?

Accepted Answer

Our anti-freeze servers and dedicated CDN nodes deliver 99.9% uptime. As long as your internet is stable, streaming will be smooth. If a channel misbehaves, message support and we fix it fast.

Question 17

What if a channel stops working?

Accepted Answer

Contact us on WhatsApp with the channel name. Most issues are fixed within minutes by refreshing your line or moving you to another server.

Question 18

What payment methods do you accept?

Accepted Answer

Credit & debit cards, PayPal, crypto (BTC, USDT) and bank transfer. All payments are processed securely.

Question 19

Is there a refund policy?

Accepted Answer

Yes, we offer a 7-day money-back guarantee if the service doesn't work as expected on your end and our team can't resolve the issue.

Question 20

Can I use the service abroad?

Accepted Answer

Absolutely. Our service works worldwide. We recommend a VPN only if your local ISP throttles streaming traffic.

Question 21

How do I renew my subscription?

Accepted Answer

Message us before your expiry date and we renew the same line — your apps, favorites and settings stay exactly as they are.

Question 22

How do I contact support?

Accepted Answer

WhatsApp is the fastest channel and we reply 24/7. You can also use the contact form and we'll get back to you the same day.

Question 23

Do you offer reseller plans?

Accepted Answer

Yes. Our reseller panel gives you credits, sub-user management and wholesale pricing — see the Reseller Plans page for details.

Question 24

Can I upgrade the number of connections?

Accepted Answer

Yes. You can add more connections to your existing plan at any time. Contact us and we'll adjust your line without changing your login details.

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